Terms of Service
Last updated: November 3, 2026
These terms cover anyone who uses yourvenuexpert.com or a VenueXpert portal, including venue staff, couples and anyone a couple shares access with. Venues that subscribe are also covered by their Customer Subscription Agreement, which controls if the two conflict.
1. Who we are
VenueXpert is operated by VenueXpert LLC, 24764 Ocean Gateway, Mardela Springs, MD 21837. Contact: [email protected] or (410) 914-1628.
2. Using the portal
2.1 A couple's portal is provided by their venue. The venue decides what information and features are available, and the venue's own contract with the couple controls the event itself.
2.2 Couples use the portal free of charge.
2.3 You must be at least 18 to create an account.
2.4 Keep your login private. If you share access with a planner or family member, you are responsible for what they do in your portal.
3. Stella, the AI concierge
Stella answers questions using information provided by your venue. She can be wrong. For anything important, such as timing, rules, payments or guest counts, confirm with your venue. When Stella isn't sure, she will say so and pass your question to the venue's team.
4. Text messaging program
Program name: VenueXpert.
What you'll receive: if you opt in, for example by checking the text messaging box on our demo booking form or by texting us first, VenueXpert will send text messages about your demo and account: booking confirmations and reminders, replies to your questions, and onboarding and account updates.
Frequency and cost: message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of booking a demo or buying anything.
Opting out and help: reply STOP to any message to stop receiving texts; you'll get one confirmation and no further texts unless you reply START. Reply HELP for help, or contact [email protected] or (410) 914-1628.
Carriers are not liable for delayed or undelivered messages. Your mobile information is handled as described in our Privacy Policy; we never share mobile numbers or text messaging consent with third parties for marketing.
5. What you may not do
- Use the portal for anything unlawful, harassing or harmful
- Upload content you don't have the right to share
- Try to access other people's portals or accounts
- Copy, scrape, resell or reverse-engineer the service
6. Your content
You keep ownership of what you enter (guest lists, notes, photos and so on). You give VenueXpert and your venue permission to store and display it as needed to run your portal. See the Privacy Policy for how we handle it.
7. Changes and availability
We work to keep the service available but can't promise it will never be interrupted. We may update features and these terms. If we make a significant change, we will post the new terms with a new date and, where appropriate, notify you by email.
8. Disclaimers and liability
The service is provided "as is" to the extent the law allows. VenueXpert is not responsible for the venue's services or for decisions made based on portal information. Our liability to couples and other non-paying users is limited to $100.
9. Ending access
You may stop using the portal at any time. We or your venue may suspend accounts that break these terms. A couple's access may end when their venue's subscription ends; the venue can export their information first.
10. Governing law
These terms are governed by Maryland law.